Building Trust Between Humans and Artificial Intelligence

 

Humanity has long had an overwhelming distrust of artificial intelligence, and blockbuster films do not do much to help with their depictions of AI as sentient beings which eventually begin to question why they are following the commands of humans when they have long surpassed us. Although artificial intelligence is a far cry from such sci-fi scenarios, people still maintain skeptical of these robots and devices, often questioning them and the minds behind them. From GPS systems to artificial intelligence capable of predicting the future through advanced algorithms, the innovations are never-ending, and along with the new developments come new skepticisms.

 

 

Automated Phone Systems

Many times, we find ourselves speaking to recorded messages rather than actual people when contacting customer services, though the majority of people tend to avoid these systems as much as possible, preferring to speak to humans instead. While fairly advanced, AI is not able to predict everything that will be said, and they often do not recognize certain speech patterns and vocal frequencies, which can make it difficult to accomplish anything on these calls.

 

 

Psychic Robots?

AI predictions are among the most questioned features of artificial intelligence. AI has been programmed to use algorithms to predict a number of scenarios, such as the outcome of sporting events or medical emergencies. A growing number of people lack confidence in AI predictions and prefer to rely on humanity than robotics.

 

 

Paging Doctor Bot

IBM created a supercomputer program, which it promoted to cancer doctors. The company aimed to deliver high quality recommendations on the recommendations on the treatment of cancer. Despite the program having given advice to over 14,000 patients globally, many do not fully trust it. If the program makes predictions that align with a doctor’s diagnosis, then it is redundant and unnecessary. However, if the predictions and advice differ from the doctor’s, then it is viewed as incompetent and a waste of time and resources.

 

 

Changing Views

According to studies, prolonged and repeated encounters with artificial intelligence can improve humans’ attitudes toward such technology. Displaying algorithms and disclosing the use of technology such as surveillance systems can also go a long way in encouraging human trust in AI and provide peace of mind. The more you use something and the better you understand it, the more accepting of it you will become.

Involving people in the process by allowing for individual customization and modifications, among other things, can also significantly improve their attitudes towards the technology.

 

Did you miss this?

Other Popular Stories

  • Largest biomass power plant in NA set to open in Atikokan
  • LNG Canada moves ahead with BC project as China and Russia sign huge gas deal
  • Securing new investment greatest achievement of Unifor's agreement with Ford
  • One sweet ride: a biodegradable auto made of sugar beets and flax — but what about mice?
  • BC refinery close to financing deal
  • "Fireworks" in Canada's economy as GDP rises 2.3 per cent in January
  • A supersonic jet with no front window? NASA's X-59 uses a 4K monitor instead.
  • SpaceX lost 40 satellites to solar storm, estimated cost of $10 to $20 million
  • First drone crash with a commercial aircraft in Canada triggers safety review and possible new rules
  • Hopes high for Bombardier CSeries breakthrough at Farnborough Airshow
  • Slight drop in April manufacturing sales due to petroleum, aerospace
  • General Motors Planning Autonomous Vehicles Sans Controls
  • Fewer building permits in February for non-residential construction
  • China’s Drive for Clean Energy Results in Winter Gas Shortage
  • Canada's manufacturing sales rose in 2016, led by cars, food
  • Auto Industry Expected to Meet 2025 Standards
  • Manufacturing sales up in November, government scraps duties on imported food ingredients
  • GM restructuring goes forward with agressive job cuts in Ontario designed to save billions of dollars — at the same time they recruit new hires?
  • Toyota Canada top producer for first time in 2015; RAV4 on a roar
  • India interested in oil and gas as well as uranium from Canada
Scroll to Top