Some industry support for new water heater regulations

The Ontario Ministry of Consumer Services announced last week that it would crack down on misleading and aggressive door-to-door sales tactics in the hot water rental business. Consumer complaints about water heater salesmen who virtually force their way into homes to do a water heater inspection, then insist that the homeowner must act immediately to prevent a catastrophic failure of the appliance, have grown. Only collection agencies and their tactics generate more complaints.

water-heater-energy-Ontario-Consumer-Protection-cooling-off-EDIWeekly
New legislation would double the cooling-off period for consumers to 20 days, during which time water heater rental companies would be banned from installing new heaters.

If passed, new legislation in Ontario would ban companies from installing water heaters until a twenty-day cooling off period had passed. During that period, homeowners would be able to cancel a contract signed at the door, often under pressure. New suppliers who deceive homeowners into signing a water heater replacement contract would be forced to pay any cancellation fees the homeowner incurred from his existing suppliers. Fines could go as high as $250,000 for corporations, and $50,000 for individuals who are convicted under the Consumer Protection Act.

Consumers are best advised not to sign any deals at the door.

One company in the water heater rental business, Summit Energy, has publicly supported the proposed legislation, saying that it wants to see the “competitive landscape” is maintained, and companies offering “fair and reasonable” terms to customers.

Did you miss this?

Other Popular Stories

  • Ford looking to use agave plant biomass to make green plastic for cars
  • Calgary group offers $50 million for clean energy projects
  • Oil supply rising even as demand growth falls; investment likely to be slashed further in 2017
  • Robocop becomes real-world: robot law enforcement in Dubai may bring Robocop to a neighborhood near you
  • New MRO operation rising in former Aveos plant
  • China to totally ban gas and diesel in new car market; with interim targets of 20% electric or hybrid by 2025
  • Manufacturing grew in August; oil industry to lose $2.1 billion in 2015
  • SpaceX "first orbital class rocket capable of reflight" test flight today: $12 billion in contracts and a 100 missions at stake: live feed of launch
  • Pharmaceuticals, medical supplies lead June exports to 8-year high
  • NASA and Nissan to build autonomous vehicles together
  • Transportation workers urge quick response to Lac-Megantic report
  • Toronto an ideal location for Amazon HQ 2: If Amazon needs to hire tech employees, GTA and Canada has the edge
  • Petronas deal could get LNG moving in Canada
  • Breakthrough system uses ozone, UV light to remove indoor air pollution
  • CAE announces new flight simulator sales, higher profits
  • Bombardier takes orders for CSeries at Farnborough
  • Handheld device detects bacteria on food in real time
  • Ford reveals C-MAX Solar Energi Concept car
  • Trade deficit increased in May on weaker exports
  • Federal government urged to speak up for nuclear at Paris climate talks
Scroll to Top