Some industry support for new water heater regulations

The Ontario Ministry of Consumer Services announced last week that it would crack down on misleading and aggressive door-to-door sales tactics in the hot water rental business. Consumer complaints about water heater salesmen who virtually force their way into homes to do a water heater inspection, then insist that the homeowner must act immediately to prevent a catastrophic failure of the appliance, have grown. Only collection agencies and their tactics generate more complaints.

water-heater-energy-Ontario-Consumer-Protection-cooling-off-EDIWeekly
New legislation would double the cooling-off period for consumers to 20 days, during which time water heater rental companies would be banned from installing new heaters.

If passed, new legislation in Ontario would ban companies from installing water heaters until a twenty-day cooling off period had passed. During that period, homeowners would be able to cancel a contract signed at the door, often under pressure. New suppliers who deceive homeowners into signing a water heater replacement contract would be forced to pay any cancellation fees the homeowner incurred from his existing suppliers. Fines could go as high as $250,000 for corporations, and $50,000 for individuals who are convicted under the Consumer Protection Act.

Consumers are best advised not to sign any deals at the door.

One company in the water heater rental business, Summit Energy, has publicly supported the proposed legislation, saying that it wants to see the “competitive landscape” is maintained, and companies offering “fair and reasonable” terms to customers.

Did you miss this?

Other Popular Stories

  • Bombardier to build MRO facility in China
  • Airline debacle highlights need for businesses to be tech smart
  • Canadian companies should look to Mexico for export growth: HSBC Bank Canada
  • NAV CANADA shares award for enhanced oceanic navigation system
  • Autos and parts drag down manufacturing sales in August
  • NASA's ambitious Space Launch System SLS for Artemis Moon Missions ready for tests
  • Windsor, auto industry counting on new Ford investment
  • TransCanada's Energy East pipeline has building trades support
  • Latest Update on KRACK (Key Reinstallation Attack): the flaw in WPA2 protocal for WIFI systems
  • Modest business growth forecast as manufacturing slows in June
  • Manufacturing sales rose sharply in some sectors in January: Statistics Canada
  • Carbon Nanotubes — from energy storage to automotive parts, from electromagnetic shields to biomedical applications — light, stable, durable
  • Breaking news: Kinder Morgan to cancel its Utica Marcellus Texas Pipeline project
  • Most important auto tech of all: safety. 2017's safest cars according to IIHS and a quick look back at 1959
  • Strong auto exports highlight industry's importance, vulnerability to TPP
  • Canadian Government should do more to have U.S. tarriffs removed say ministers in both Ontario and Quebec
  • Two firsts for Ontario as energy storage systems certified
  • Renewable energy use increased in US in 2012
  • Waterloo showcases new tire devulcanization facility
  • Ontario economy set to grow based on exports, weaker dollar
Scroll to Top